9 Ways to Boost Online Sales

In 2019, for any business, your main sales and marketing tool should be your website. If your business doesn’t have a clear, modern, visually pleasing and easy to navigate site, your sales will undoubtedly suffer the consequences.

 

One of the main objectives of an eCommerce website is to convert users to customers. If users have a positive, simple experience on your site, it will keep them coming back. And if you don’t have the technical know-how, or you are lacking a tech team, the biggest tip of all would be to hire a team of experts who can implement these steps for you. Your profit growth will thank you for it. To make sure you have the optimum website to increase your sales, follow the 9 tips below.

Declutter Your Website

A simple, clean website design not only provides a better user experience, it also leads to higher conversion rates. According to Google, as the number of elements on a page (images, text, titles, etc.) rises from 400 to 6,000, the probability of conversion drops 95%.

Stop the Buffer

If your site is slow to load, you may be losing conversions simply because visitors get tired of waiting a few extra seconds. To improve your website load times, streamline page content, compress large images, and make sure to use a high-quality website hosting company.

Build Trust

People are more likely to do business with companies they trust, so make sure your website projects a professional, trustworthy image. To show visitors your site is safe and your business is legitimate, make sure you advertise your safety certificate and include customer testimonials on your site. Make sure you’re effectively managing your online reputation.

Be Mobile Friendly

As more and more people use their smartphones to browse and buy, making sure your site provides a good experience for mobile users is crucial to improving your conversion rates. Your site should be responsive, with a mobile-friendly layout, simplified forms, and easily clickable callouts and buttons.

Use High Quality Images

People respond to images, and having quality images on your site draws interest and creates an emotional response. A positive, professional-looking image that makes your site visitors feel good is a great way to get them to take action. If you have an e-commerce store, use multiple product images showing different angles and key details to boost conversion rates.

Create Custom Landing Pages

If you use PPC or social media ads, don’t include links that send people to your home page. If they’re interested enough to click, they want to learn more about that specific product or service, not wander around lost on your website trying to find the information they want. To increase conversions, create a unique landing page for each campaign, with a streamlined design and a single clear call to action.

Offer Simple Online Customer Service

If a potential customer runs into problems or has a question, they need to know how to get the issue resolved quickly—if you make them wait or don’t give them an easy way to find help, they’re likely to leave your site. Most people now look for a live chat, it means no waiting in a phone queue, no waiting days for an email response. Make sure you are catering for customers’ needs in the easiest way possible.

Include Site Search

Your website navigation should make it easy for site visitors to find what they’re looking for, but in case it doesn’t, or for people who want an immediate answer to a very specific question, including a site search feature on your website can keep people from leaving your site to look for the answer elsewhere. You only have a few short seconds to catch the interest of a visitor, don’t make them work hard to find what they’re looking for, or they will just click that back button.

Have Clear Call to Actions

Site visitors are much more likely to become customers if you clearly show them the action you want them to take. Create compelling calls to action on your site to prompt visitors to take the next step toward conversion, whether that’s signing up for an email newsletter, ordering a brochure or making a purchase.

If you need someone to take a look at your website to increase your online sales, get in touch with us at Orbital today. We can take the hassle out of tech, we'll let you sit back and see the results.


Why is 5G about to revolutionise the furniture industry, and what your business can do to prepare

We are about to enter a technological revolution with the introduction of 5G, but what does this mean for retail and the furniture industry, and how can your business prepare?

The introduction of 5G becoming available as standard in 2020 means there will be a huge shift in what is available, and the speed and power of internet compared to what we understand as normal with 4G. There have been announcements that full length feature films will be downloadable in just 10 seconds with the power of 5G, and we will notice that anything online will be instantaneous, with no lag, no buffering and is claimed to be four times faster than 4G connections. But we should be looking at the wider picture. Yes, it will make browsing and streaming video, or gameplay quicker, but the spectrum of opportunity provided for retail is still untapped with what will become available with 5G for companies who are planning ahead.

 

Imagine that your company’s app will allow a consumer to walk into a shop and be guided in real time, by augmented reality, to the exact location of their desired item. How about they walk through a virtual store to make purchases? 5G will even allow AI (Artificial Intelligence) to run smoothly, allowing for your app or website to create a personal assistant to suggest products and fabrics to the visitor based on their recent searches or preferences instantaneously. The introduction of 5G means these virtual and augmented experiences can take place on a simple handset, and at scale, something that is hard to achieve on today’s 4G networks. The first step towards daunting ideas like VR and AR is 3D rendering. Online furniture shops that don’t have the option for consumers to see a 360 view of a product, and see the piece covered in their fabric of choice, are already being left behind by the bigger players.

 

Artificial intelligence tools, such as chatbots or virtual personal assistants are already being used by innovative retailers to improve their customer service. H&M’s Kik chatbot, for example, makes apparel suggestions based on the consumer’s preferences. Shoppers are presented with images of various different outfits, including questions about their style type for to suggest items which can be purchased or saved for later. When it comes to the furniture industry, we already know that furniture is already seen as the biggest risk item when buying online. If you haven’t already, have a read of why Virtual Reality will soon be the only way to buy furniture online . The way this technology will be supported on scale, is through 5G and we are about to see a massive shift in online furniture sales technology.

 

History has proved that businesses who take that first leap into tech-forward advances tend to reap the most rewards. Not only does it put you at the forefront of digital movements, but the publicity surrounding the introduction of new retail processes is priceless. People were recently stunned by Swedish furniture giant, IKEA, as they have moved ahead of the crowd already, launching an online virtual reality store in Australia. They are now allowing users to browse through a wider variety of furnishing products at home either through their smartphone (mobile VR headset) or desktop, mimicking the instore experience. This is the future of furniture sales, and the not so distant future at that.

 

If you want to learn more about how to maximise the impact 5G can have on your sales by digitally preparing your website, apps and strategy, get in touch with us at Orbital today.