Agency vs In House: Who Should You Hire for Digital Marketing

Should you hire in-house or hire an agency? When it comes to digital marketing, the decision can be critical.

 

It is a huge decision which must align with budgets, timelines, and long-term business strategy. Let’s not beat around the bush, we are an agency, so of course we will be slightly biased. But there is a reason that there are a huge number of successful agencies in existence, because they are a sensible business addition. Let’s take a closer look at some of the reasons why.

Skill Diversification

In general, digital marketers tend to have very specific skill sets. You have paid search specialists, social media masters, web content / developers, graphic designers, conversion rate rulers…and the list goes on.

 

But the thing is, digital marketing is too complex for one person to be an expert at everything. So, if you hire a paid search specialist in-house, you can expect them to do a great job at paid search. But what if paid search isn’t panning out? Or what if the competition is driving great results with an ever-evolving website?

 

What do you do then? Obviously, you could just hire a web developer and content marketer, but that may not necessarily be in the budget or you may not be completely sold on the idea yet. What should you do?

Diversifying Your Marketing

Companies that hire in-house often struggle to diversify their digital marketing efforts and completely align their branding with online materials and print materials for a cohesive and effective strategy. After all, investing in a new marketing channel is a risk. If you hire someone and it doesn’t work out, you’ve just created a very difficult situation for yourself.

 

As a result, these companies often end up stuck in one marketing channel. And, often, that channel isn’t even working that well. For example, if you’ve got a great landing page designer but terrible ads that are driving the wrong traffic to your site, you may have trouble getting good results from your campaigns.

 

Is that your designer’s fault? Of course not! But, if you’re restricting your marketing resources like this, you probably won’t end up getting the results from digital marketing that you’re hoping for.On the other hand, with a good agency, you have access to a wide range of skills and experience.

 

For example, at Orbital, we have a team that put their skills together to create successful websites and campaigns. Individually, each team member is good at what they do, but collectively, they provide much more value than any single person could. And, as an added bonus, since each team member is actively working with a number of accounts, they have a depth and breadth of experience that gives them insights they can apply to new campaigns and situations. We have the added bonus of also offering services like enVision and print marketing and design which will align all aspects of your marketing under one roof. Tempting, right?

What's the damage?

As a result, our clients don’t end up with account managers who have tunnel vision or who lose creativity over time. Instead, our clients get 6 sets of eyes on their account on a regular basis.

 

So, when it comes to skill diversification, should you go with an agency or hire in-house?

 

Really, when you get right down to it, this is a question of resources. For larger companies, it may be worth the investment to hire someone in-house to diversify their marketing efforts, although, when it comes to hiring Orbital, you get the best of a digital marketing agency, with 3D render and other exciting futuristic benefits on top.

 

After all, if your marketing needs are significant enough that they justify hiring a dedicated expert, you may get the best results from hiring someone to work on a channel full-time. However, for most businesses, agencies are a great option for diversification. Most companies don’t need (or can’t yet afford) to hire a full team of dedicated marketers, so working with an agency can be a great way to widen your marketing net without significantly increasing your overhead.

Conclusion

There are a lot of reasons why people pick an agency or simply decide to keep things in-house. Both are completely viable ways to grow your business. However, agencies offer a lot in the way of skill diversification, breadth of experience and value for money, which is why many businesses find that going with an agency is the best way to grow their business.

 

If this article has made you wonder if you are really getting the best from your digital marketing, and you think Orbital may be able to help you grow, get in touch with us today for a discussion on where we could take you.


9 Ways to Boost Online Sales

In 2019, for any business, your main sales and marketing tool should be your website. If your business doesn’t have a clear, modern, visually pleasing and easy to navigate site, your sales will undoubtedly suffer the consequences.

 

One of the main objectives of an eCommerce website is to convert users to customers. If users have a positive, simple experience on your site, it will keep them coming back. And if you don’t have the technical know-how, or you are lacking a tech team, the biggest tip of all would be to hire a team of experts who can implement these steps for you. Your profit growth will thank you for it. To make sure you have the optimum website to increase your sales, follow the 9 tips below.

Declutter Your Website

A simple, clean website design not only provides a better user experience, it also leads to higher conversion rates. According to Google, as the number of elements on a page (images, text, titles, etc.) rises from 400 to 6,000, the probability of conversion drops 95%.

Stop the Buffer

If your site is slow to load, you may be losing conversions simply because visitors get tired of waiting a few extra seconds. To improve your website load times, streamline page content, compress large images, and make sure to use a high-quality website hosting company.

Build Trust

People are more likely to do business with companies they trust, so make sure your website projects a professional, trustworthy image. To show visitors your site is safe and your business is legitimate, make sure you advertise your safety certificate and include customer testimonials on your site. Make sure you’re effectively managing your online reputation.

Be Mobile Friendly

As more and more people use their smartphones to browse and buy, making sure your site provides a good experience for mobile users is crucial to improving your conversion rates. Your site should be responsive, with a mobile-friendly layout, simplified forms, and easily clickable callouts and buttons.

Use High Quality Images

People respond to images, and having quality images on your site draws interest and creates an emotional response. A positive, professional-looking image that makes your site visitors feel good is a great way to get them to take action. If you have an e-commerce store, use multiple product images showing different angles and key details to boost conversion rates.

Create Custom Landing Pages

If you use PPC or social media ads, don’t include links that send people to your home page. If they’re interested enough to click, they want to learn more about that specific product or service, not wander around lost on your website trying to find the information they want. To increase conversions, create a unique landing page for each campaign, with a streamlined design and a single clear call to action.

Offer Simple Online Customer Service

If a potential customer runs into problems or has a question, they need to know how to get the issue resolved quickly—if you make them wait or don’t give them an easy way to find help, they’re likely to leave your site. Most people now look for a live chat, it means no waiting in a phone queue, no waiting days for an email response. Make sure you are catering for customers’ needs in the easiest way possible.

Include Site Search

Your website navigation should make it easy for site visitors to find what they’re looking for, but in case it doesn’t, or for people who want an immediate answer to a very specific question, including a site search feature on your website can keep people from leaving your site to look for the answer elsewhere. You only have a few short seconds to catch the interest of a visitor, don’t make them work hard to find what they’re looking for, or they will just click that back button.

Have Clear Call to Actions

Site visitors are much more likely to become customers if you clearly show them the action you want them to take. Create compelling calls to action on your site to prompt visitors to take the next step toward conversion, whether that’s signing up for an email newsletter, ordering a brochure or making a purchase.

If you need someone to take a look at your website to increase your online sales, get in touch with us at Orbital today. We can take the hassle out of tech, we'll let you sit back and see the results.